Effective 12 September 2026
These terms govern your use of Dwellr. By creating an account or using the marketplace, you agree to them. If you do not agree, do not use the service.
You must be at least 18 years old and able to enter a binding agreement. Provide accurate information, protect your login details, and notify support promptly if you suspect unauthorised access. You are responsible for activity performed through your account unless caused by Dwellr's failure to use reasonable security measures.
Dwellr is an accommodation marketplace for apartments, rooms, houses, hostels, guesthouses, and lodges. It provides listing, inquiry, account, moderation, and verification tools. Dwellr is not the property owner, landlord, tenant, or letting agent unless a listing expressly says otherwise.
Owners and managers must have authority to advertise a property and must keep descriptions, prices, availability, media, location information, and restrictions accurate. Dwellr may review, request evidence for, correct the presentation of, suspend, or remove a listing. Verification indicates the checks described by Dwellr at that time; it is not a guarantee of safety, condition, availability, title, legal compliance, or future conduct.
Prices and availability can change and must be confirmed before you commit. Inspect a property where practical, verify the identity and authority of the person you deal with, and obtain written terms and receipts. Any tenancy, licence, stay, deposit, or other accommodation agreement is between the seeker and the relevant provider unless Dwellr expressly agrees in writing to be a party.
Dwellr's online payment, payout, and SMS-verification features are currently unavailable. Do not treat a Dwellr screen, message, or verification badge as an instruction to send money outside an enabled Dwellr checkout. If these features are enabled later, separate payment, cancellation, refund, and payout terms will be shown before they apply. Dwellr is not responsible for an unauthorised off-platform payment.
You keep ownership of content you submit. You grant Dwellr a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and distribute that content only as needed to operate, secure, promote, and improve the marketplace. You confirm that you have the rights and permissions needed to submit it. Dwellr may remove content that is unlawful, misleading, unsafe, infringing, or inconsistent with these terms.
You must not:
Dwellr may restrict, suspend, or terminate accounts or listings where reasonably necessary to investigate abuse, protect users, comply with law, or enforce these terms. Where appropriate, Dwellr may request more information or provide a review route. You may ask support to close your account, subject to records Dwellr must retain for security, disputes, or legal duties.
Dwellr may change, interrupt, or discontinue features. We aim to keep the service accurate and available but do not promise uninterrupted operation or that every error will be corrected immediately. Provider-dependent features may remain disabled when they cannot be offered safely.
You remain responsible for evaluating a property and the person offering it. To the extent permitted by Ghanaian law, Dwellr is not responsible for indirect or consequential loss, the acts of independent property providers or seekers, or arrangements made outside the platform. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability arising from fraud or wilful misconduct.
Our Privacy Policy explains how personal information is handled.
Dwellr may update these terms when the marketplace, providers, or legal requirements change. The effective date will be updated, and material changes may also be communicated through the service. Continued use after the new terms take effect means you accept them.
These terms are governed by the laws of Ghana. Before starting formal proceedings, you and Dwellr should try in good faith to resolve the issue through support, without limiting any right to seek urgent relief or use a regulator or court with jurisdiction. Contact Dwellr support through your account dashboard for questions or complaints.