Privacy Policy

At Dwellr, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide when you:

• Create an account (name, email)
• Submit a lead request (name, phone, WhatsApp number, programme, level)
• Submit a review or feedback

2. How We Use Your Information

We use your information to:

• Provide and improve our platform services
• Connect you with listing availability inquiries
• Send important account and service updates
• Moderate and verify reviews

3. Data Sharing

We do not sell your personal information. We share data only as necessary to provide our services. Property manager contact details are never shared publicly - they are visible only to platform administrators.

4. Data Security

We implement appropriate security measures including encryption, access controls, and regular security audits to protect your data. However, no method of electronic storage is 100% secure.

5. Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. You may also export your data or delete your account through your dashboard settings.

6. Optional Product Analytics

Dwellr uses opt-in product analytics to understand high-level journeys. It excludes contact details, private messages, protected addresses, documents, payment data, OTPs, evidence and payout details. Session replay and automatic element capture are disabled.

7. Contact

For privacy-related inquiries, contact us at Dwellr support through your account dashboard.