Privacy Policy

This policy explains how Dwellr collects and uses personal information when you browse, create an account, publish or manage a property, send an inquiry, or otherwise use the Dwellr accommodation marketplace. Dwellr is the data controller for information processed for these purposes in Ghana.

1. Information we collect

• Account information such as your name, email address, phone number, role, and authentication records.
• Marketplace activity such as saved listings and searches, inquiries, messages, reviews, notification preferences, and booking requests.
• Property information, including public listing details and private exact addresses, coordinates, manager contacts, ownership evidence, identity documents, and verification history.
• Security and technical information such as request identifiers, timestamps, IP-derived abuse-prevention data, browser or device information, and error logs.
• Optional analytics events when you give analytics consent. We do not enable session replay or automatic element capture.

Online payments, payouts, and SMS verification are currently disabled. Before any of those services are enabled, this policy and the applicable terms will be updated to describe the additional information and providers involved.

2. Why we use information

We process information only where needed to:

• create and secure accounts and provide requested marketplace features;
• publish listings, route inquiries, and support owners, managers, and accommodation seekers;
• review identity and property evidence, show verification status, prevent fraud, and enforce our terms;
• send account, security, inquiry, and service notifications;
• diagnose failures, maintain availability, and improve the service; and
• meet legal obligations and respond to lawful requests.

Depending on the activity, processing is based on your request or agreement with Dwellr, your consent, Dwellr's legitimate interests in operating a safe marketplace, or a legal obligation. You may withdraw consent for optional analytics at any time below.

3. How information is shared

We do not sell personal information. We may share limited information with:

• the owner or authorised manager of a property when needed to respond to your inquiry;
• infrastructure and service providers that host the application, database, authentication, email, bot protection, and consented analytics;
• professional advisers or authorities where reasonably necessary to protect rights, investigate abuse, or comply with law; and
• a successor if Dwellr is reorganised, merged, or transferred, subject to appropriate safeguards.

Private identity documents, exact property locations, administrative notes, and private contact details are not included in public listing responses. Service providers may process information outside Ghana; where that occurs, Dwellr requires appropriate contractual and security safeguards.

4. Retention

We keep account and marketplace information for as long as it is needed to provide the service. Verification, security, transaction, and audit records may be kept longer where necessary to prevent fraud, resolve disputes, preserve system integrity, or meet legal obligations. When information is no longer required, it is deleted or anonymised. A deletion request may not remove records that Dwellr must retain or immutable audit records needed to protect users and the platform.

5. Security

Dwellr uses access controls, encryption in transit, protected storage, least-privilege data projections, audit records, and abuse controls. No online service can guarantee absolute security. If you believe your account or personal information has been compromised, contact support promptly and do not include passwords or one-time codes in your message.

6. Your choices and rights

Subject to applicable law, you may ask to access, correct, update, restrict, object to the use of, or delete your personal information. You may also withdraw consent and request a portable copy where applicable. Contact support from the email address associated with your account so we can verify the request. You may complain to Ghana's Data Protection Commission if you believe your information has been handled unlawfully.

7. Optional product analytics

Optional analytics excludes contact details, private messages, protected addresses, documents, payment information, one-time codes, verification evidence, and payout details. Your current choice is stored in this browser.

8. Children

Dwellr accounts are intended for people aged 18 or older. A parent or legal guardian should contact support if they believe a child provided personal information without appropriate permission.

9. Changes and contact

We may update this policy when the service or legal requirements change. A new effective date will be shown here, and material changes may also be communicated through the service. For privacy questions or requests, contact Dwellr support through your account dashboard.